Terms and Conditions for Services

1. Introduction

These Terms and Conditions govern the provision of services provided by Transference Studio (“we”, “us”, or “our”) to the Client (“you”, “your”). By engaging us for services, you agree to be bound by these Terms and Conditions. Transference Studio operates globally and provides services remotely to clients worldwide, subject to applicable local laws and regulations.

2. Services

2.1 Service Scope

Transference Studio provides structural, visibility, and operational supports for practices and mission-driven service businesses, specializing in neurodiversity-affirming and culturally responsive frameworks for mental health professionals. Services may include, but are not limited to:

Website design and development (WCAG 2.1 Level AA standards).
Website architecture, UX structure, and conversion pathways.
Search engine optimization (SEO) foundations and care plans.
Paid advertising management (e.g., Google Ads, Meta Ads).
Content strategy, copywriting, and editorial systems.
Automation and workflow design (forms, routing, integrations).
Scheduling system configuration and booking flow optimization.
Virtual agents and knowledge-base guided assistants.
Audits and diagnostics of websites, SEO, marketing, and workflows.
Authority-based marketing, PR support, and visibility strategy.
Fractional strategy, marketing oversight, and technical operations support.
Training, workshops, and education-based implementation support.

2.2 Service Standards

We employ best practices and are committed to creating clear, inclusive, and functional systems. For paid advertising management, we use best-practice strategies but do not guarantee click-through rates (CTR), lead volume, or costs per click (CPC). We do not guarantee specific business outcomes, search engine rankings, conversion rates, revenue, press placements, audience growth, advertising performance, ad spend ROI, or performance metrics due to numerous factors beyond our control.

2.3 Accessibility Commitment

For website projects, we aim to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Final accessibility outcomes may depend on client-provided content, third-party plugins, hosting, and ongoing updates.

2.4 Advertising and Google Ads

We utilize industry best practices for campaign configuration.
We do not guarantee specific results (clicks, cost per lead, ROI).
Performance is subject to external factors (competition, algorithms, user behavior).
You are responsible for all third-party ad spend paid directly to platforms.

3. Client Obligations

You agree to:

Provide all necessary materials (text, images, logins) in a timely manner.
Review and approve deliverables within specified timeframes.
Ensure provided materials do not infringe upon intellectual property rights.
Provide admin access via [email protected] (no private passwords).
Maintain professional communication standards (see Section 11).

4. Payment Terms

4.1 Billing Structure

Deposit: A $500 non-refundable deposit is required to commence work.
Rough Draft Payment: If applicable, an additional $500 is due before the rough draft appointment.
Final Payment: Remaining balance is due before deliverables are published, launched, or transferred.

4.2 Payment Schedule and Late Fees

Initial deposit invoices are due immediately.
Subsequent invoices are due within 7 days.
Payments received after 7 days incur late charges of $50 per day for up to one week.
Beyond one week of non-payment, the contract will be considered breached.

4.3 Third-Party Funding

If using third-party funding (e.g., Access to Work), you remain ultimately responsible for fees. If the third party refuses or delays payment, you are liable for the balance.

4.4 Advertising Fees

A setup fee of $850 is required before campaign launch. Ongoing management is billed at $500 per month, due in advance of each service month.

5. Revisions Policy

5.1 Included Revisions

The project proposal specifies the number of revisions included in the base cost.

5.2 Additional Revisions

Extra revisions are charged at $150 per hour, billed in 15-minute increments (minimum 30 minutes).

6. Project Discontinuation and Stop-Work Policy

6.1 Client-Initiated Discontinuation

If you discontinue after work starts:

All deposits are non-refundable.
A final invoice will be issued for all completed work, due immediately.
Completed work will be delivered upon final payment.

6.2 Provider-Initiated Discontinuation

If we discontinue due to client breach:

All deposits and payments are forfeited.
A final invoice may be issued for additional work completed.

7. Additional Costs

Fees for third-party services (hosting, domains, plugins, CRM tools) and Ad Spend (paid to platforms like Google/Meta) are your responsibility and not included in our service fees.

8. Refund Policy

All deposits are non-refundable. No refunds will be issued for completed deliverables or services rendered, regardless of satisfaction or discontinuation reason.

9. Additional Services

Services not in the original proposal (ongoing maintenance, SEO care plans, workshops, audits) will be quoted and invoiced separately.

10. Intellectual Property

10.1 Ownership Transfer

Upon full payment, ownership of final deliverables (website design, custom development) is transferred to you.

10.2 Retained Rights

Transference Studio retains rights to proprietary code, frameworks, templates, methodologies, and the right to use completed projects in portfolio/marketing materials.

10.3 Third-Party Assets

You are responsible for licensing any third-party fonts, plugins, or external tools required for ongoing use.

11. Professional Conduct

11.1 Communication Standards

We maintain a respectful, professional environment. All interactions must be professional.

11.2 Unacceptable Behavior

Profanity, offensive language, discrimination, aggression, threats, harassment, or deliberate obstruction will not be tolerated.

11.3 Meeting Environment

Virtual meetings must be in quiet, private locations. Unsuitable environments may result in rescheduled or terminated meetings.

11.4 Consequences

Violations may result in immediate contract termination without notice, with payment due for work completed and no refunds for prepayments.

12. Data Protection and Privacy

We protect personal information in accordance with our Privacy Policy and applicable laws (GDPR, CCPA, PIPEDA, etc.). Our Privacy Policy is available at: https://www.transference.studio/privacy-policy.

13. Electronic Communications

Electronic signatures and email communications are considered valid and binding for all notices and contract modifications.

14. Force Majeure

Neither party is liable for delays caused by acts beyond control (natural disasters, pandemics, internet outages).

15. Consumer Rights Notice

Where mandatory consumer protection laws apply (EU, UK, AU, NZ, CA), those rights are preserved and these terms shall be read subject to those protections.

16. Termination and Cancellation

16.1 Termination for Breach

Either party may terminate with written notice if the other party fails to remedy a breach within 14 days of notice.

16.2 Immediate Termination

We may terminate immediately for client misconduct (Section 11).

16.3 Effect of Termination

Upon termination, you will be invoiced for work completed to date, payable immediately.

16.4 Cancellation or Pausing of Recurring Services

For services billed on a recurring basis, including but not limited to SEO services and Paid Advertising management, you must provide written notice via email of cancellation or a request to pause services at least fifteen (15) days prior to the next renewal/billing date. If notice is received less than 15 days before the renewal, the next scheduled payment will be processed, and the cancellation or pause will take effect at the end of the subsequent billing cycle.

17. Limitation of Liability

Our total liability is limited to the total fees paid by you for the specific services rendered. We are not liable for indirect, special, or consequential damages.

18. Confidentiality

We will maintain the confidentiality of your information and not disclose it to third parties except as required by law or to provide services.

19. Dispute Resolution

Disputes shall first be addressed through good faith negotiations, followed by mediation or binding arbitration.

20. Governing Law

20.1 Primary Governing Law

These Terms are governed by the laws of the State of Nevada, United States.

20.2 Venue

Both parties submit to the jurisdiction of the courts in Clark County, Nevada, subject to mandatory local consumer laws.

21. Amendments

We reserve the right to modify these terms at any time. Material changes will be communicated via email. Continued use of services constitutes acceptance.

22. Severability

If any provision is found unenforceable, the remaining provisions remain in full force.

23. Entire Agreement

These Terms, the project proposal, and the Privacy Policy constitute the entire agreement between the parties.

24. Project Scope and Communication Boundaries

Projects follow a defined timeline. If a client does not respond within one week to a communication request, the project is moved to the inactive queue. Resumption may require a wait time of two weeks or more depending on current availability.

25. Contact Information

Transference Studio
Email: [email protected]
Website: https://www.transference.studio

26. Acceptance

By engaging Transference Studio for services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.